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FAQ
FAQ
Frequently Ask Questions.
Find quick answers to common questions about our ladies’ footwear, shipping, and return policies. If you can’t find what you need, our team is always ready to assist.
Order & Shipping Inquiries
Yes, we offer fast and reliable nationwide delivery across Pakistan. Whether you are in Karachi, Lahore, or right here in Islamabad, your favorite shoes will be delivered safely to your doorstep.
Standard delivery generally takes 3 to 5 business days, depending on your city. Local deliveries within Islamabad and Rawalpindi often arrive within 1 to 2 business days.
We are proudly located at 99 Store, Basement Malik Jahangir Traders, Main Murree Road, Bhara Kahu, Islamabad. We invite you to visit us and try on our latest khussas, pumps, and heels in person!
We want you to love your shoes! We offer a hassle-free 14-day exchange policy. If the size doesn’t fit or you are unsatisfied, simply contact our support team. We will arrange an exchange for any unworn items in their original packaging.
Absolutely. Once your order is dispatched from our Bhara Kahu store, you will receive a tracking link via email and SMS so you can monitor your package’s journey.
Need more help?
Contact Support
Prefer to speak with us directly? Chat with us on WhatsApp or call our dedicated support line for instant help.
Walk with Confidence and Comfort.
Payment Questions
Yes, we offer Cash on Delivery (COD) on all orders nationwide, allowing you to pay conveniently and securely when your shoes arrive at your door.
Yes, it is completely safe. Our website uses secure, encrypted payment gateways to ensure your personal and financial information is fully protected during the checkout process.
No, we believe in 100% transparent pricing. Delivery charges are clearly calculated and displayed at checkout before you confirm your order.
We provide a detailed size chart on every product page to help you find your perfect fit. If you are between sizes, we recommend sizing up for closed-toe shoes like sneakers or pumps, or contacting our support team for personalized advice.
Quality is our top priority at Classic Footwear 1. In the rare event that you receive a damaged or defective pair of shoes, please contact us within 24 hours of delivery, and we will arrange a free replacement immediately.