Refund & Return Policy — Classic Footwear1
Last Updated: August 29, 2026
Effective Date: August 29, 2026
At Classic Footwear1, we want you to be genuinely happy with your purchase. This Refund & Return Policy explains our 3-Day Replacement Warranty, how it works, and what to expect if there’s an issue with your order. It applies to purchases made both online through our Site and in-person at our store.
1. Our 3-Day Replacement Warranty — Overview
We offer a 3-day replacement warranty on all footwear purchased from Classic Footwear1, starting from the date of delivery (for online orders) or date of purchase (for in-store purchases).
If your product is:
- Defective (manufacturing fault, damaged sole, stitching issue, etc.), or
- Incorrect (wrong size, wrong color, or wrong item sent), or
- Not as described on our Site,
you may request a replacement within 3 days, subject to the conditions below.
Important: This is a replacement warranty, not a general “change of mind” return policy. We are unable to offer replacements simply because you changed your mind, unless the item is unused, unworn, and in its original condition (see Section 5).
2. Eligibility Conditions
To qualify for a replacement under this policy, the following conditions must be met:
- Time limit: Request must be made within 3 days of delivery/purchase. Requests made after this window cannot be processed.
- Proof of purchase: You must provide your order number, invoice, or receipt.
- Original condition: The shoes must be:
- Unworn and unused (except for a reasonable trial fit indoors)
- In their original packaging/box, with all tags attached
- Free of stains, odors, scuffs, or signs of outdoor wear
- Complete package: All original accessories, packaging, and freebies (if any) must be returned along with the product.
Products that show signs of wear, damage caused by misuse, or have missing original packaging will not be eligible for replacement.
3. What Is Covered
We will replace your item at no additional cost in the following cases:
- Manufacturing defects (e.g., sole separation, faulty stitching, material flaws)
- Wrong item delivered (incorrect size, color, or design compared to your order)
- Product significantly different from what was shown/described on the Site
- Damaged item received due to a shipping/handling issue
4. What Is Not Covered
The 3-day replacement warranty does not cover:
- Normal wear and tear from regular use
- Damage caused by improper use, accidents, or negligence (e.g., water damage, burns, cuts)
- Products purchased on clearance, sale, or “final sale” listings, unless defective
- Items without original tags, packaging, or proof of purchase
- Requests made after the 3-day window
- Minor variations in shade/color due to screen display differences (not considered a defect)
5. Change of Mind
If you simply wish to exchange a product for a different size or style (and there is no defect), we may accommodate this within the 3-day window, provided:
- The item is completely unused and in original, resalable condition, with tags and packaging intact
- The exchange is subject to availability of the desired size/style
- Any price difference will be adjusted accordingly
Change-of-mind exchanges are offered at our discretion and are not guaranteed if the item does not meet the above condition.
6. How to Request a Replacement or Exchange
To initiate a replacement request, please follow these steps:
- Contact us within 3 days of receiving/purchasing your item via:
- 📞 Phone/WhatsApp: 03255784782
- ✉️ Email: support@classicfootwear1.com
- Share the following details:
- Order number / receipt
- Clear photos or a short video of the product and the issue (for defective/wrong items)
- Reason for the replacement/exchange request
- Approval: Our team will review your request and confirm eligibility, usually within 1–2 business days.
- Return the item: Once approved, we will guide you on how to send the item back to us (via courier or drop-off at our store).
- Replacement dispatch: Once we receive and inspect the returned item, we will dispatch your replacement or process your exchange within 3–5 business days.
7. Return Shipping Costs
- If the item is defective, damaged, or incorrect due to our error, Classic Footwear1 will bear the cost of return shipping and the replacement delivery.
- If the return is for a change-of-mind exchange, the customer is responsible for return shipping costs, unless otherwise agreed.
8. Refunds
Because we operate primarily on a replacement basis, cash refunds are generally not offered except in the following situations:
- The item you ordered is defective/incorrect and a suitable replacement (same or equivalent item) is not available in stock
- The order was cancelled before dispatch
Where a refund is approved:
- Cash on Delivery (COD) orders: Refunds are processed via bank transfer or mobile wallet (Easypaisa/JazzCash) to the details you provide.
- Online/card/wallet payments: Refunds are credited back to the original payment method, where supported by our payment partner.
- Refunds are typically processed within 7–10 business days after approval, though actual crediting time may depend on your bank or payment provider.
9. Order Cancellations
- Orders can be cancelled free of charge before they are dispatched. Please contact us as soon as possible after placing your order.
- Once an order has been shipped, it cannot be cancelled, but you may request a replacement/exchange upon delivery per the terms of this policy.
10. Damaged-in-Transit Items
If your package arrives visibly damaged:
- Do not accept the delivery if the outer packaging is severely damaged, where possible.
- If already accepted, take clear photos of the packaging and product immediately upon opening.
- Report the issue to us within 3 days via phone or email with the photos attached.
We will arrange a replacement at no cost once the issue is verified.
11. In-Store Purchases
Customers who purchase directly from our store at Basement, Malik Jahangir Traders, Main Murree Road, Bhara Kahu, Islamabad, can bring the product back in person within 3 days along with the original receipt, subject to the same eligibility conditions listed above.
12. Our Right to Inspect
All returned items are subject to inspection by our quality team before a replacement or refund is approved. We reserve the right to decline a request if the item does not meet the eligibility conditions outlined in this policy.
13. Policy Changes
We may update this Refund & Return Policy from time to time to reflect changes in our operations or applicable Pakistani consumer protection regulations. The “Last Updated” date above reflects the most recent version. Please review this page before making a purchase.
14. Contact Us
For any replacement, exchange, or order-related concern, reach out to our support team:
Classic Footwear1 99 Store, Basement, Malik Jahangir Traders, Main Murree Road, Bhara Kahu, Islamabad, Pakistan 📞 03255784782 ✉️ support@classicfootwear1.com
We’re committed to resolving every genuine concern fairly and promptly.
This Refund & Return Policy reflects standard e-commerce practice for footwear retailers in Pakistan and is intended as general guidance. We recommend having it reviewed by a licensed Pakistani lawyer to ensure full compliance with applicable consumer protection laws before publishing it live.